I as m disappointed. Does not work as shown in ads.
Hiya Leslie,
We’re really sorry to hear that the Quick Definition Styling Kit didn’t give you the results you were expecting. We completely understand how disappointing that can feel, especially when you’ve seen certain results demonstrated and hoped for the same outcome.
All hair is unique and can respond very differently depending on factors like thickness, density, porosity, application method, and even how the hair is dried. Small adjustments to the amount used, the order of layering, or whether you style on soaking wet vs damp hair can make a big difference to the final result.
We’d genuinely love the opportunity to help you troubleshoot and tailor the routine to your hair type. If you’re open to it, please reach out to our customer care team with a few details about your hair and how you used the products, and we’ll be more than happy to guide you step by step.
Your feedback is really important to us, and we’re always here to help if you’d like support getting the best possible results.
Love,
Team Flora & Curl
I've been using this product for several years in combo with a few other curly styling products from a couple of different curly brands. I have 3A curly hair, which is very fine, but also very dense, i.e., there's a lot of it, so it needs a lot of help to create nice curl, because the curl, on its own, isn't very defined. It's always a balancing act to figure out what to use and how much, but I think this gel is a real help, and if I leave it out, my curl is not as defined and doesn't last as well. The other good thing is that I have a lot of allergies/chemical sensitivities and I tolerate this product with no issues.
I was so excited to use this product but it did not work for me at all. My hair got frizzy and felt dirty no matter how much I used and in what combination. I communicated with the company and followed every suggestion they offered. Unfortunately, they would not refund my money since the products had been used. Not sure how you would know the product doesn’t work without trying it first. I guess I’ve learned my lesson about believing what I see on Facebook.
Hiya JB,
Thank you for sharing your feedback, we’re really sorry to hear that our product didn’t give you the results you were hoping for. We completely understand how frustrating it can be to try a new product and not see the benefits you expected, especially after following the advice we provided.
For clarity, our returns policy is available on our website for customers to view prior to purchase. Sadly, we do not accept returns for used items, which is why we were unable to process a refund in this case.
We truly appreciate your honesty, and your feedback helps us continue to improve both our products and guidance for other customers.
Thank you again for taking the time to share your experience.
Love,
Team Flora & Curl
Really impressed with my first time use. Through I would try them before my cruise, wanted to make things as easy as possible with less maintenance. These products do exactly that. Give them a try
Im using curl activator and gel and these after trying many other curly hair products are by far the best for my hair type.
I have tried many products, but I really like this one. It defines my curls without a hard cast. Love it
This is the only product that works on my hair and defines the curls! I have tried everything on the shelves!
I was using another curl system which was not doing much for me.
Tried Flora & Curl and have been extremely pleased. Not experiencing freezy hair anymore, hair is in better condition.
I have fine curly hair, 🧑🦱 have found the trio of activating, shaping and voluminous products amazing! Hair feels lovely and really healthy looking. Curls really natural and not set.
I thought of starting with the lotion and the gel first. I used them and I have to say that they asked me if the curls were actually natural. Well, I used to have hair like this in my twenties, and now it's back! I'm happy so far.
Rubbish I get a better curl using my normal £3 moose. Wish I hadn’t wasted my money
Hiya Lisa,
Thanks so much for sharing your feedback with us. We’re really sorry to hear that the Wavy Styling Kit didn’t work as you’d hoped. We completely understand how disappointing it feels when a product doesn’t deliver the results you were expecting.
Every head of textured hair behaves differently, and sometimes it can take a little adjustment in application or product quantity to get the best results, particularly when switching from a traditional mousse to a layered styling routine that includes a foam.
We’d genuinely love the opportunity to help. If you’re open to it, please reach out to our customer care team with a little more detail about how you used the products (for example, whether you air dried or diffused, and how much you applied).
We’d be more than happy to offer tailored advice to help you get the definition and hold you’re looking for.
Thank you for giving us a try, and for taking the time to share your feedback.
Love,
Team Flora & Curl
Love everything about it
This is my new and permanent hair care routine. It’s lightweight, non greasy and moisturizing but never heavy. It makes my hair soft and shiny. The best!
The Quick Definition Styling Kit
I’m loving these products , I’ve stopped using hairspray and taking an hour to get ready now I’m ready in no time
I never thought I’d find a product that would bring back my natural curly hair after peri menopause, my hair is thicker with loads less frizz with every use it seems to get better , I used to wash my hair every 2nd day and now I’m going 5-7 days with just a quick spay of water and re scrunch in between washes
Fantastic
Best product for curly hair I’ve tried
No crispy curls
It felt like I had paste in my hair when I used the shampoo. Was very hard to rinse out also. Would not recommend. And their return policy is crap.
Hiya Becki,
Thank you for taking the time to share your feedback, we’re really sorry to hear that the shampoo didn’t work as you’d hoped.
It certainly shouldn’t feel difficult to rinse out. Using a smaller amount, applying to very wet hair, and focusing on cleansing the scalp first before letting the lather run through the lengths can help with rinse-out. That said, we completely understand that not every formula will be the right fit for everyone’s hair, and we’re sorry this was your experience.
We’re also sorry to hear you’re disappointed with our returns policy. As outlined on our Shipping & Returns page prior to purchase, we’re unable to accept returns on used products. We do always encourage customers to reach out to us for personalised recommendations before buying where possible, though we appreciate that doesn’t change your experience here.
If you’re open to it, we’d genuinely be happy to offer tailored tips to help you get better results from the kit. Please feel free to reach out to us directly, we’re here to help.
Love,
Team Flora & Curl
It’s pretty good for getting curl definition but it is quite heavy when using all three. (The instructions say “use a generous amount” but I find 2 pumps is plenty - very thick mid-length hair). BUT - it’s no better than many other far cheaper products! And again, I’m not a fan of the smell. So I will use it up but probably won’t purchase it again.
I don’t find this moisturising enough (and I’m not a fan of the smell either). I will use it up but I won’t be buying it again I’m afraid
Hiya Mhairi,
Thank you so much for taking the time to share your feedback, we really do appreciate you giving the Hydrating Wash Day Kit a try.
We’re sorry to hear that it didn’t quite deliver the level of moisture you were hoping for, and we completely understand that fragrance is such a personal thing, what works beautifully for one person isn’t always the right fit for someone else.
If you’re open to it, we’d love to help you get the most out of the products while you’re using them. Sometimes adjusting the amount used, layering slightly differently, or incorporating a deeper conditioning step can make a noticeable difference to hydration levels.
Thank you again for your honest review, feedback like yours is always shared with our wider team as we’re continually looking at how we can improve.
Love,
Team Flora & Curl
Love how my curls are defined & frizz free with no crunch…
My curls last longer , so much less frizz.
I fell upon Flora & Curl mid Spring last year and haven't stopped using the products since, they smell lovely, feel clean and light on my hair. Very easily incorporated into my hair routine
I fell upon Flora & Curl mid Spring last year and haven't stopped using the products since, they smell lovely, feel clean and light on my hair. Very easily incorporated into my hair routine