CUSTOMER ENQUIRIES
If you’re wondering about an order, our products, or our website, or simply want to show us some love: please fill in the form below or email hello[@]floracurl.com. For order enquiries, please reference your order number. We aim to reply to you within 24 hours during the weekday.
Alternatively, check out our FAQs section below — your answer might be there already!
FOR OTHER ENQUIRIES
Wholesale/Partnerships: Apply Here
Press: hello[@]floracurl.com
Where are you based?
Previously based in London, we are now based in Birmingham, England. We are global and want to connect with you wherever you are. If your delivery destination is not on the countries list, please contact us.
What are your payment options?
We accept Paypal and major debit and credit cards including Visa, MasterCard, American Express and Discover. We do not accept cash, personal checks, money orders, or cash-on-delivery.
What is the pricing policy?
We process all orders in GBP £. While the content of your cart may be displayed in other currencies ($/€ etc), you will checkout using GBP at the current exchange rate.
Where is my order?
We aim to process your order within 1-2 working days. If you're in the UK (domestic), orders usually arrive in 3-5 working days. If you're in Europe, USA and Canada, orders usually arrive within 5-12 working days. For orders going to the rest of the world, please allow 20-40 working days. If you miss the delivery a card will be left by the courier and they will attempt to deliver the next working day up to 3 times.
Most items arrive within the estimated delivery times above. If you have not received your item in the usual time, don't worry as delays do occasionally occur. However, if you have not received your item within 7 working days for the UK, 15 working days for Europe, USA or Canada and 35 working days for rest of world, please email us and we will investigate with the courier.
What hair types are Flora & Curl haircare products formulated for?
Our products are formulated to moisturise naturally textured hair (from loosely curled to tightly curled hair). This includes typing system 3-4 hair: curly, coily, kinky and afro textured hair. The amount of product you use depends on your hair's daily moisture needs. Our products are designed to help you respond to your hair's basic needs. If you suffer from dry, dehydrated or damaged hair and scalp - we've got your solutions! Shop now.
How do I choose the right products for my hair?
The right products for you can also depend on your current hair goals and hair needs. Don't worry, we've created helpful guides to lead you through finding the right regimen for you.
If you're still looking for personalised recommendations from the Flora & Curl line, contact us at hello[@]floracurl.com, with subject 'Recommendation'. Let us know how we can help you get the best, natural haircare products into your hot hands! If you aren't sure what to get, send us an email.
What is my curl type?
Click this page to learn how to identify your curl type!
How do I use your products?
Click this page to watch product demos for all curl types! Check out our Instagram page to find more inspiration and watch how other women use our products.
Are your products safe (for kids)?
Yes! We believe in absolute transparency. All Flora & Curl ingredients meet the criteria set out in the European Union Directive for Cosmetic Safety (the strictest cosmetic safety standard in the world). Flora & Curl is a clean, ingredient conscious haircare line. Our plant powered formulas are made without traditionally harsh ingredients such as silicones, sulphates, synthetic fragrancing, artificial colours, pthalates, sulphates, parabens, mineral oil and petrochemicals. Watch this fun video and this cute youtube demo video!
Are your products safe for use during pregnancy and nursing?
We use essential oils in low quantities in our products. If you are pregnant or breastfeeding, it's always best to talk to your doctor about the ingredients in any products you use. You can find our ingredients online on each product page, and on the packaging of each product.
What do Flora & Curl products smell like?
Flora & Curl contains no artificial fragrance. It is scented with a natural blend of 100% pure essential oils and contains fresh blends and aromatic notes. Customers have described the scents of our products as smelling like ''chocolate oranges'', ''a bed of roses'', ''a flower garden'', ''heavenly perfume for the hair'', ''divine''. We love these descriptions and every customer has a unique sensorial experience every time!
Which cleansing product should I go for? The Clay Wash or Shampoo?
It depends on your personal routine. Our Superfruit Shampoo is perfect for regular washing i.e. weekly to biweekly care.
Our Curl Refresh Clay Wash is made to 'detox' the hair and scalp, powered by earth clays of Morrocan Lava (Rhassoul) and Bentonite. It is perfect for leaving on as a mask or cleansing the scalp every 4-6 weeks to purify the scalp, restore optimum curl definition and 'refresh' or like we say, designed to give your hair a restart. It can be a little purifying which is great for dirty hair and has a tingling sensation (a combination of wild mint oils and Siberian Ginseng) similar to the citrus blend in the Superfruit Shampoo.
In short: if you wash your hair less often, the Curl Refresh Clay wash will be a good start for your regimen. It's possible to have both in your hair arsenal for weekly cleansing and monthly hair detoxing of build up.
Do you provide samples?
Unfortunately, we do not provide free samples at this time.
Where can I find your full ingredient lists?
You can find the full ingredients list on our website at the bottom of any of our products page.
Do you use parabens?
We don't use parabens in our formulations. We use safer, and gentle preservatives and avoid using harsh preservatives such as parabens.
Do you use silicones or sulphates?
We don't use any silicones or sulphates in our formulations.
Do you use perfume/artificial fragrance (parfum) in your products?
Nothing artificial here! We go the extra mile compared to traditional natural brands. We naturally fragrance our products with pure essential oils, naturally derived from fruits, flowers, herbs, barks that have been used for centuries and have stood the test of time. Our entire blends are a brand secret, but it includes blends of sweet, fresh and floral notes.
Are your products vegan?
We've tried our best to make most of our products vegan friendly. Our Leave In Detangler and Hair Mist is not vegan due to honey.
Are your products cruelty-free?
Yes, our products are all cruelty-free! Flora loves Fauna. Learn more on our Philosophy page. We prefer to test our products on real curly haired women.
What is the shelf life of your products?
Our products have a minimum shelf life of 12 months after opening.
What is the Root Blossom Complex?
It is our proprietary powerhouse blend of 7 stimulating floral and herbal extracts, including Hibiscus and Green Tea that provide essential nutrients to strengthen, stimulate and boost hair growth. It can be found in our Flower Garden Hair Butter.
What's the difference between Flora & Curl and others?
Do you have more questions? Drop us a line below!
