Hiya Chloe,
Thank you so much for taking the time to share your feedback with us, we really appreciate it.
We’re so glad to hear you loved the packaging, but we’re really sorry that the Coconut Mint Scalp Refresh Shampoo didn’t work as expected for your hair. We completely understand how disappointing it is when a product leaves your hair feeling anything less than clean and refreshed.
This shampoo is sulphate free, and we’ve found that how it’s applied can make a big difference to the results. Using a small amount, emulsifying it well with water, and ensuring it’s thoroughly rinsed can help avoid any residue or “sticky” feeling. That said, we completely appreciate that not every product will suit every hair type or preference.
If you’d be open to it, we’d love to help you find something in our range that feels better suited to your hair and gives you that fresh, clean result you’re looking for.
Thank you again for your honest feedback, it really does help us continue to improve.
Love,
Team Flora & Curl