Hiya Priscilla,
Thank you so much for taking the time to leave your feedback, and we’re really sorry to hear that the Rose Water Cream Shampoo hasn’t worked well for your hair.
We completely understand how disappointing it must feel, especially when you’ve been enjoying the conditioner and curl cream. It’s always frustrating when one step in the routine doesn’t seem to align the same way as the rest.
From what you’ve described, it sounds like this shampoo may simply not be the right fit for your hair’s current moisture and protein balance. Curl care can be very individual, and sometimes even gentle, hydrating formulas can feel a little “too much” or not quite compatible depending on your hair’s specific needs at that time. When the balance isn’t quite right, it can sometimes lead to the feeling of dryness or tangling you mentioned.
We also just want to gently reassure you that increased shedding in the shower can often feel more noticeable when switching shampoos, especially if the hair is being handled a little more during wash day, although we completely understand how concerning that must have felt.
We’re really glad to hear you’re enjoying the conditioner and curl cream, and it may be that a different shampoo in our range would suit your hair better and help balance things out more comfortably. If you’d like, we’d be very happy to recommend a gentler alternative tailored to your hair type and goals.
As this purchase was made through an external retailer, they’ll be best placed to support with any returns or refund options, but we’re always here to help guide you on finding the right routine moving forward so your curls feel their best.
Thank you again for giving it a try and for sharing your experience with us, it genuinely helps us continue to learn and improve.
Love,
Team Flora & Curl