Contact Us - Flora & Curl Botanical Haircare

Contact Us

WE LOVE HEARING FROM YOU

CUSTOMERS
Feel free to send us questions about products, store experiences, or just to show us some love. Please fill in the form below or email hello[at]floracurl.com. We aim to reply to you within 24 hours!  

For online order inquiries, please assist us by referencing your order number.

GENERAL INQUIRY
If you have any questions regarding our products or are interested in stocking Flora & Curl in your store, please feel free to get in touch with Rose at hello[at]floracurl.com.

FREQUENTLY ASKED QUESTIONS

Where are you based?
Previously based in London, we are now based in Birmingham, UK. We are global and want to connect with you wherever you are. If your delivery destination is not on the countries list, please contact us.

What are your payment options?
We accept Paypal, debit and credit cards including Visa, MasterCard, American Express and Discover. We do not accept cash, personal checks, money orders, or cash-on-delivery. 

Pricing Policy?
We process all orders in GBP £. While the content of your cart may be displayed in other currencies ($/€ etc), you will checkout using GBP at the current exchange rate.

What hair types are Flora & Curl haircare products formulated for?
Our products are formulated to moisturise dry textured hair. This includes type 3-4 hair, coily, curly and kinky textured hair. Our moisture ritual is designed for every curl type and thus, the amount of product you use depends on your hair's daily moisture needs. If you suffer from dry, dehydrated, frizzy and dull hair and scalp - we've got you! Shop here

If you're looking for personalised recommendations from the Flora & Curl line, contact us at hello[@]floracurl.com, with subject 'Recommendation'!

What is my curl type? Please help.
Click this page to learn all about your curl type!

How do I use your products?
Click this page to watch product demos for all curl types!

Are your products safe for kids?
Yes! Flora & Curl is a clean, ingredient conscious haircare line. Our plant powered formulas are made without harsh ingredients such as silicones, sulphates, synthetic fragrancing, artificial colours, pthalates, sulphates, parabens, mineral oil and petrochemicals. Watch this fun tutorial video!

Are your products safe for use during pregnancy and nursing?
We use essential oils in low quantities in our products. If you are pregnant or breastfeeding, it's always best to talk to your doctor about the ingredients in any products you use. You can find our ingredients online on each product page, and on the packaging of each product. 

Where can I find your full ingredient lists?
You can find the full ingredients list on our website at the bottom of any of our products page.

Are all your products vegan?
We've tried our best to make most of our products vegan friendly. Our Leave In Detangler is not vegan because it is made with honeyquat, a natural honey derivative.

Are all your products cruelty-free?
Yes, they are! Learn more on our Philosophy page.

What is the shelf life of your products?
Our products have a minimum shelf life of 12 months after opening. 

Do you provide samples?
Unfortunately, we do not provide free samples.